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OneSource Academy System

Troubleshooting Your Problems: Frequently Asked Questions For Learners (001_FAQ)


Description
Welcome to Troubleshooting Your Problems: Frequently Asked Questions For Learners. This course acts as guidance providing you with answers to some of the most common questions and issues that users may encounter while using the platform. Whether you are a new user or an experienced learner, the information provided can help you navigate the platform and make the most of your learning experience. From accessing your courses and tracking your progress to resolving technical issues and seeking support, this guiding course covers a wide range of topics to help you achieve your learning goals. We hope that Troubleshooting Your Problems: Frequently Asked Questions For Learners will be a valuable resource for you and that it will help you succeed in your learning journey.

**THIS COURSE IS INTENDED TO PROVIDE INFORMATION ONLY. LEARNERS ARE NOT REQUIRED TO COMPLETE THIS COURSE.**

Course Type: BV course

Content
  • System and Settings
  • 1. What does my Learner homepage look like?
  • 2. How to change my homepage settings?
  • 3. How to access OS Academy library?
  • 4. How to check my profile?
  • Manage your own progress
  • 1. How to check my learning progress?
  • 2. Where can I find my certificates?
  • 3. Where can I find my files?
  • Course-related Questions
  • 1. How to start a course?
  • 2. What does my course look like?
  • 3. What is a course expiration date?
  • 4. How can I take a restricted course? / What is a restricted course?
  • 5. Why my learning content doesn't show up?
  • 6. Why I cannot proceed to the next unit?
  • Support Center
  • 1. Where can I seek for support?
Completion rules
  • All units must be completed
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